A payment request is not verified because it mentions a completion percentage. Before you transfer a construction-linked instalment you need three things: the contractual trigger in the words the SPA uses, evidence that the reported progress relates to the component the trigger names, and a response filed before the due date so that a question does not turn into a default. This guide sets out that evidence sequence.
Which kind of instalment have you actually agreed?
Open the payment schedule and classify every instalment as date-based, construction-linked or hybrid. A date-based payment falls due on a calendar date whether or not anything has been built. A construction-linked instalment depends entirely on the wording of its milestone. Hybrid schedules contain both, and the mix is where confusion starts. Copy the exact clause into your payment log rather than paraphrasing it, because a percentage of overall project completion, the completion of a named structural stage, and a fixed calendar date are three different obligations that cannot be substituted for one another.
What does the completion percentage actually measure?
A registered project can contain several towers, phases, plots and infrastructure packages, and a single percentage may describe any of them. Ask in writing whether the figure in the notice refers to the whole registered project, your specific tower, a phase, or a consultant-certified stage named in your SPA. Do not treat visible activity on site as proof that the contractual trigger has been met; equally, do not ignore a formal notice because your unit is not yet physically identifiable. The contract and the approved project evidence have to be read together, not alternately.
Where do you check the project's official status?
Dubai Land Department publishes a project-status enquiry showing project details and completion percentage through its website, the Dubai REST app and other official channels. Run it before you reply and record three things: the project name or number you searched, the date you checked, and the result you saw. That public check is a useful cross-reference but it will not answer every contract-specific question, because your SPA may define the trigger by a construction stage rather than by an overall figure. This reflects the channels as published in September 2026; confirm the current route on the DLD channels.
What should the milestone evidence pack contain?
Keep the request precise and proportionate. You are not auditing the developer; you are asking for the documents that connect the notice to the clause. DLD's published guidance states that where payments are based on completion rates, an investor may ask to know the current completion percentage through a letter from the project consultant approved by DLD, and DLD also offers project-status and technical-report services.
- The payment notice itself and the stated due date
- The SPA clause and payment-schedule line the notice relies on
- Current completion evidence for the relevant project component
- An explanation of how the tower or phase relates to the figure quoted
- An updated purchaser ledger showing what has been received and allocated
- The registered project escrow account or authorised payment instructions
Payments for an off-plan unit belong in the project's DLD-registered escrow account under Dubai Law No. 8 of 2007, so a change of payment destination is never an administrative detail.
What if the evidence is missing and the deadline is close?
Reply in writing before the due date, not after it. Identify the exact discrepancy, name the document you are missing, and ask how the developer proposes to preserve your account while the point is reviewed. Silence is the expensive option: the SPA will normally contain notice, default and cure provisions, and an unanswered instalment can start that clock regardless of the merits of your question. Where the disagreement is material, take independent legal advice on the contract and on whether to pay while reserving your position rather than deciding alone under time pressure.
How do you keep an audit trail that survives a dispute?
Open one dated folder per instalment and keep every request, reply, certificate, project-status screenshot, receipt and ledger version in it, labelled by instalment number. The purpose is not paperwork for its own sake. If a disagreement arises two years later, the argument is almost always about what was provided and when, and a folder organised by instalment answers that in minutes. Date-stamp screenshots, keep the original email rather than a forwarded summary, and note the name and role of anyone who gave you information verbally.
What happens after you pay?
Confirm that the receipt names your unit, allocates the payment to the correct instalment, and leaves a ledger balance that matches your own calculation. Mismatches are common and are usually clerical, but an unallocated payment looks identical to a missed payment when someone runs a default report. Ask for a corrected statement in writing if the figures differ, and keep checking the ledger at each subsequent instalment rather than only at handover, when the accumulated differences are harder to unpick.
Red flags in a payment notice
- The notice quotes a percentage but never cites the SPA clause
- The percentage relates to a wider project with no tower or phase explanation
- The payment destination differs from previously verified instructions
- The purchaser ledger contains balances nobody can explain
- The developer declines to provide any supporting completion evidence
- The notice arrives with too little time to verify anything before the due date
- You find yourself raising the question only after the due date has passed
When does this apply?
It applies whenever your schedule contains an instalment triggered by construction rather than by a date, which covers most Dubai off-plan purchases and nearly all post-launch phases. It applies with more force in a multi-tower or phased master project, where one figure can describe work you have no interest in. It applies less to a purely date-based plan, where the question is affordability and timing rather than verification, and it does not replace legal advice where you are considering withholding a payment.
Bottom line
Verification is a short, repeatable routine: classify the trigger, ask what the percentage measures, cross-check the official project status, request the evidence pack, and answer in writing before the deadline whatever you decide to do. Done once, it takes an afternoon. Done at every instalment, it becomes ten minutes and a folder, and it is the difference between a documented query and an unexplained late payment.
Frequently asked questions
Is the DLD project-status percentage the same as my SPA milestone?
Not necessarily. The published figure describes progress on a registered project; your SPA may define the trigger as a named construction stage, a consultant certification, or progress on a specific tower. Check how your contract defines the trigger first, then ask whether the published figure relates to that component. Where the two describe different things, the contract governs what you owe and the public figure is only a cross-reference.
Can I simply refuse to pay until I am satisfied?
Refusing to pay has contractual consequences that are separate from whether your question is reasonable. The SPA will usually set out notice periods, cure periods and default remedies, and DLD's off-plan framework provides its own procedure where a purchaser defaults. Document the concern before the due date, ask for the missing item explicitly, and take legal advice on the contract before treating non-payment as a negotiating position.
Can an investor obtain a technical report on the project?
DLD offers a technical-report service, and its published guidance explains how an investor can request completion information, including a letter from the DLD-approved project consultant where payments are tied to completion rates. The applicable process, eligibility and fee should be checked at the time you apply, because service details change. Ask the developer first whether the consultant letter alone answers your question, since it is usually the faster route.
The site looks busy. Is that enough?
No. Visible activity tells you that work is happening somewhere on the plot, not that the specific stage your clause names has been reached and certified. Conversely, a quiet site during fit-out or testing can coincide with genuine progress. Judge the trigger by the certification and the official record, and treat a site visit as context rather than evidence.
What if the notice arrives only a few days before the due date?
Reply the same day, acknowledge the notice, state the evidence you need and ask whether the due date can be held while the point is answered. A short holding message costs nothing and creates a dated record that you engaged in time. Do not wait until you have assembled a complete analysis; the record of a timely question is worth more than a perfect one sent late.
Should I keep paying while a disagreement is unresolved?
That is a legal and commercial judgement, not a general rule. It depends on how serious the discrepancy is, what the SPA says about default, how much has already been paid, and what remedy you would actually pursue. Get advice on your own contract. What is not a judgement call is documenting the disagreement before the deadline, which protects your position whichever way you decide.
Related guides
- How do I check project status and completion before buying?
- Dubai Escrow Accounts for Off-Plan Property: What Buyers Should Verify
- How to Compare Off-Plan Payment Plans in Dubai by Effective Cost
- Dubai REST App Guide for Property Buyers and Owners
- Delayed Off-Plan Handover in Dubai: A Buyer’s Practical Action Plan
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